By Richard Eisenberg, Forbes – Aug 7, 2014
If you’ll be applying for benefits anytime soon, you’ll likely encounter this problem first-hand should you want to go to a Social Security office or call the agency’s 800-number with a question.
And you may have noticed that, in 2011, Social Security stopped mailing statements telling you how much you could expect to receive in benefits. Instead, you were told to go to the Social Security Administration’s website and sign up for something called my Social Security. The agency’s rationale: a $30 million savings that year and $70 million a year thereafter. (It resumed the mailings for people 60 and older in February 2012.)