By Todd Haselton | February 20, 2014
AT&T just took home the best customer experience award from J.D. Power and Associates, and today it won another accolade. J.D. Power just announced that AT&T took home the top spot in its 2014 Wireless Purchase Experience Full-Service study. The data provides a look at customers who are most satisfied with a sales transaction from their wireless carrier, and it includes feedback from 8,525 wireless customers who participated between July 2013 and Dec. 2013.
Overall, AT&T received a score of 806 out of 1,000 points, first place, which was an improvement of 8 points over the last study. It was the only carrier above the industry average of 798/1,000, and was followed by Sprint with a score of 797/1,000, T-Mobile with a score of 796/1,000 and Verizon Wireless, with a score of 792/1,000. Meanwhile, Boost Mobile took home the top award out of non-contract carriers with a score of 798, followed by MetroPCS (788), Virgin Mobile (786), TracFone (783), the non-contract industry average (780), Cricket (767), Net10 (761) and Straight Talk (758).